FAQ

What are the Hospital hours?

Monday-Friday from 6am- 7:30pm

Saturday and Sunday from 6am-5pm

(Please call for Holiday Hours) (702) 736-4944

COVID-19 Alert

As your veterinary healthcare provider, we are doing everything we can to ensure the safety of our patients, staff and visitors. From the beginning of the COVID-19 (Coronavirus) outbreak, we’ve been listening closely to the Centers for Disease Control and Prevention (CDC), and other agencies to stay up to date with the latest information. 

 

If you have recently traveled to areas where there are ongoing outbreaks of COVID-19 and/or develop fever with cough or shortness of breath, or if you have had contact with someone who is suspected to have COVID-19, please stay home. We are continuing to keep our hospital safe and sanitized for you and our amazing staff.

Please feel free to contact us at (702) 736-4944 if you have any questions or concerns. 

What do I do if I have a Pet Emergency after hours?

Emergencies can, and do happen all hours of the day, which is why at Tropicana Animal Hospital Emergency care is available during operating hours. 

For after hour emergencies, please call the Eastern Veterinary Emergency Hospital at (702) 262-7090. 

They are located at 8405 South Eastern Ave #100, Las Vegas, NV 89123, between Windmill and Wigwam

Do I need to make an appointment?

Whether your are new to our hospital or are a returning client, we ask that you give us a call before coming in (702) 736-4944.  We will do our best to place you with the doctor that treated your pet last.   

If this is an EMERGENCY, please give us a call ASAP (702) 736-4944 so we can make sure to have staff ready to treat your pet.  

If you need to reach us after hours for an Emergency please contact Eastern Veterinary Emergency Hospital at (702) 262-7090.  They are located 8405 S. Eastern Ave #100, Las Vegas, NV 89123.  

What are the cost for services?

Our Exam fee is $55.00

Please call 702-736-4944 to discuss prices for additional services with one of our customer service representatives.

What forms of payment do you accept?

Debit or Credit with a Visa or Mastercard Logo, cash, check* (with valid form of ID and Social Security number). 

Can I make Payments?

Payment is required at the time of service.

Do you take CARE CREDIT?

Our Hospital does NOT offer Care Credit as a form of payment. 

How does PET INSURANCE work?

Pet insurance reimburses the owner after the pet has received care and the owner submits a claim to the insurance company.  Our facility does not have In- House Insurance plans, but we CAN help file claims once services have been paid in full.  Take the time to research various pet policies before choosing the right one for your pet family. 

What do I do if my pet is having surgery?

Prior to surgery, it is important to fast all pets.  Please take away all food, water, and treats no later than midnight the night before.  All pets need to be checked in between 6am and no later than 9am Mon-Sat.  If your pet is on any medications, or has had  complications with anesthesia in the past, please CONTACT your Doctor immediately.